Frequently Asked Questions about User Registration or Using the Site

Inquiries about User Registration

When registering, I get the message “This email address has already been registered.”

Your email address is used as your login ID. An email address that has already been registered cannot be used for a new registration. If you are trying to re-register because you forgot your password, click here to reset your password.

I get the message “This email address cannot be registered” or “This company name cannot be registered” and cannot register an account.

This website is intended for users. Email addresses from competitor companies cannot be used for registration. We apologize for the inconvenience.

I registered my email address, but I have not received an email notification that my registration has been completed.

The email address used for registration may have been incorrect. Please register again with the email address you are currently using.

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Questions about Logging In

I forgot my ID.

Your ID is the email address used for registration. If you cannot remember the email address used for registration, click here to register again.

I forgot my password.

If you know the email address used for registration, click here to reset your password. If you cannot remember the email address used for registration, click here to register again.

I cannot log in.

Make sure your ID and password are correct. If you still cannot log in, click here to reset your password.

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Questions about Changing User Information

I would like to update my registered information because I have changed my phone number, etc.

After logging in, access the Update User Information page to change your registered information.

I want to change my password.

After logging in, access the Update User Information page to change your password.

I would like to delete my registered account.

After logging in, access the Delete User Account page to delete your registered account. This operation cannot be undone. To access the user site again, you will need to register as a new user.

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Questions about Using the User Site

I get the message “Your session has expired” and cannot use the site.

For your security, you will be automatically logged out after 24 minutes of inactivity. Please log in again. Using the system will also not be possible if cookies are disabled. Make sure cookies are enabled for the site.

Per company policy, JavaScript has been disabled in my browser. Can I still use the site?

The system can be used even if JavaScript is disabled.

For any other questions, please fill out and submit the inquiry form.